• I want to return the product I purchased. What should I do?

If you are not satisfied with the products you purchased for any reason, you can return them within 15 days and get a refund. All you need to do is call 0555 731 24 38 or send an e-mail to [email protected] regarding the subject. Our customer service will pick up the product you want to return from your door with free express cargo service at any time you want. Because returning is easier than buying at ateliermono.com.

• I want to change the products I purchased. What should I do?

You have the right to change the products you are not satisfied with or want to change for any other reason for 30 days. You can send an e-mail to [email protected] regarding the subject or reach us at 0555 731 24 38 to have your package picked up from your door with free cargo and to exchange it with another product you want. Because ateliermono.com is easier to exchange than to buy.

• The product I received was damaged / faulty. What should I do?

If the product you purchased from ateliermono.com is damaged or faulty, you can return it within 30 days and get your money back. You can send an e-mail to [email protected] or call us at 0555 731 24 38 to have your package picked up at your door with free shipping.

• The products that arrived are not the same as the order I placed. What should I do?

In this case, you should send an e-mail to [email protected] or call us at 0555 731 24 38. Our customer service will provide you with the necessary information about the issue as soon as possible.